Terms and Conditions

SECTION 1. ACCEPTANCE AND UNDERSTANDING:

Before using the site http://www.viajes-anita.com , please read the Terms and Conditions carefully. The use of our platform is conditioned on the acceptance by the client of these terms, so you must make it clear if you agree, by selecting the box where you accept everything established in the Terms and Conditions.

These terms were updated on August 18, 2020.

SECTION 2. GENERAL

2.1 It is understood that http://www.viajes-anita.com is owned by VIAJES ANITA with legal address in Panama, Ground Floor, Magna Corp Building (the former Movistar, Calle Manuel Mar í a Icaza Local 3 , duly registered with the pertinent authorities in the Republic of Panama.

2.2 ¨Customer¨ is understood as the person who uses through the portal http://www.viajes-anita.com our services for purchasing air tickets, car rental, reservation of national or international hotels to any of our destinations or through any of our offers and promotions .

2 .3 The ¨Portal¨ or ¨ Website¨ makes reference to the address http://www.viajes-anita.com and in case of mentioning another portal, this will be duly specified.

2.4 A ¨Supplier¨ is understood as the airlines, hotels, rent-a-cars, software providers, tour operators and other entities that provide their services to VIAJES ANITA and its clients on the Website.

2.5 Prices and currency: The prices that appear on our website are expressed in US dollars

 

2.6 Migratory requirements: You must verify that your passport is valid for more than six months before the date of departure. If you are traveling with a minor, you must verify the permit to leave the country. In addition, you must ensure that you comply with the VISA and / or the respective vaccines according to the destination.

2.7 Rates: After confirming the purchase of the air tickets, if you wish to pay for them, this will be within a maximum period of 24 hours to guarantee the space and the rate. By not making the respective payment in the stipulated time, it will be necessary to quote again, which implies possible changes in price and itinerary.

2.8 The Fees are NON-REFUNDABLE / NON-ENDORSABLE. The quoted rate is guaranteed once the ticket is issued. Rates are subject to change without prior notice. Once the ticket is issued, it does not allow name or route changes.

2.9 Expenses for cancellation or Penalties on air tickets: Penalties for changes and cancellations apply, after the ticket is issued. These vary according to the specific conditions of the fare and the airline.

2.10 In the case of the air ticket, we remind you that, according to the reservation policies of the airlines, they do not allow you to book and cancel the same flight more than three times. Today this is considered as a malpractice, should make the same, a charge that will be applied to sde the $ 30.00 to $ 75.00 on average, which will be transferred to your person or represented.

2.11 Other inclusions. Transportation, general admissions, guided or self-guided tours, tours, cruises and other complementary services are only included when they are expressed in the programs. Everything that is not expressly included in the respective programs is excluded.

2.12 Personal expenses. The personal expenses of the clients / passengers, such as telephone calls, laundry, tips, services requested in the room, optional tours, drinks, etc. They are not included and will be at your expense and contracted under your responsibility.

2.13 Baggage. On domestic flights, there is a small baggage allowance. Charges for excess baggage are the sole responsibility of the customers / passengers. Please check the information provided by the airline and / or the operator with whom you have contracted air transport services regarding the amount of luggage allowed and the additional costs for excess weight and / or number of packages.

2.14 Exit or entry taxes ( departure or boarding taxes). The programs exclude international and / or national entry or exit taxes. The international entry or exit tax must be paid before proceeding with immigration and customs procedures. Please, check the current rates with the operator with which you contract international and / or national transport services.

SECTION 3. USE AND SCOPE.

http://www.viajes-anita.com is a regional travel portal owned by VIAJES ANITA Panama. It offers airline reservations, national and international hotels, and vehicle rental tailored to the client, as well as promotions and offers through its multiple agreements with travel providers around the world. It is an intermediary for operations and services between clients and Suppliers.

The page provides the client with personalized services through relevant content according to their profile, which they can also register and thus receive promotions even closer to their interests.

In this portal, you can make your purchase safely. The offer and provision of these services is subject to the Special Terms and Conditions of the suppliers and by accepting the Terms and Conditions of the http://www.viajes-anita.com portal , the client is accepting the Special Terms and Conditions of the same way. This should be consulted on the page of each provider or by contacting our agents in the Contact Us section . http://www.viajes-anita.com is committed to providing the best service through its portal, however, it is not responsible for any damage or virus that may affect any client’s equipment, either by extraction, download or copy of information, image or sound. In the same way, no supplier will be responsible for this same effect.

The client is responsible for the activities on the Website, at the same time as taking care of their data, passwords and passwords, to avoid misuse by third parties of their personal accounts. In the event of fraud or theft of information, the activity that results from this act in fraud or loss of information is the responsibility of the client. In the same way, http://www.viajes-anita.com can refuse access to any of the services offered by the portal.

SECTION 4. CONDITIONS AT THE TIME OF RESERVATION. 

To reserve

Consult with the advisor for payment, cancellation, refund and penalty policies at the time of booking.

Reservations of tourist plans can be requested through our website http://www.viajes-anita.com in the link REQUEST YOUR QUOTE HERE, at your travel agency or directly at the VIAJES ANITA offices . Online reservations only apply until at least 20 days before the trip. For reservations less than 19 days before the trip, contact VIAJES ANITA directly . Rates subject to change at the time of booking. Reservations are guaranteed only with full payment of the package. In case of force majeure or fortuitous event before or during the trip (accidents, strikes, sales, earthquakes, climatic factors , security conditions, political factors, denial of entry permits, health issues, among others), or simply with In order to guarantee the success of the plan, the operator and / or the agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services , which is now accepted by the passenger at the time of acquiring the services. VIAJES ANITA may inform the passenger of the restrictions established by the airlines in terms of prohibitions, maximum weight and number of pieces per passenger, people allowed in the attractions or tourist sites, limitations or impediments to access due to maximum capacity. However, it will be the exclusive responsibility of the passenger to comply with these policies, which may vary according to the provision of the transport companies or the service provider. All additional information regarding validity, conditions, departure and foreign taxes, fees, charges and other mandatory payments, destination preventive health measures, assistance services must be consulted with the travel advisor at the time of booking. and it will be reported to the passenger travel documents, according to the characteristics that apply to everyone, understanding tRAVEL ANITA has the appropriate information of the passenger s , entiéndase copies of passports and other necessary information, as the case . Tour packages are reserved in specific and previously assigned classes. Space is limited. The tourist plans are not endorsable, refundable, or transferable for any reason. Changes and / or cancellations of services once the services have been confirmed are subject to penalties. The passenger who for any reason, be it necessity, negligence, illness, or simply is not on the schedule described and does not take any service, will not be entitled to any refund. The organizer reserves the right to change itineraries, substitute hotels, travel dates and other services in order to provide the success of the Tour. Other restrictions may apply.

 

Our prices do not include

According to the description of the contents of the packages or circuits, they may not include taxes on air tickets and airports, gasoline hikes and security “Qs” where not specified; Visa and passport expenses, excess luggage, tips, extras of any kind in hotels and cruises, transfers and hotel nights where they are not specified, air tickets where they are not specified, phone calls, Internet (in some cases), mini bar, room service, laundry, personal expenses and anything that is not specified in the tourist packages. In addition, in Cruises, tips (mandatory), port tax, drinks and land excursions may not be included. If the reservations are for a group, the tips are prepaid in VIAJES ANITA.

 

Payments

Our website receives as a form of payment deposits in bank accounts in banks located in the Republic of Panama. The hours to receive bank deposits for air tickets, cruises and reservations in general are from 9:00 am to 5:00 pm from Monday to Friday and from 9:00 am to 11:00 am on Saturdays, Panama time. (Does not apply on holidays) In our office, cash, certified checks payable to VIAJES ANITA , Clave card and credit cards are received: Visa, Master Card and American Express. It is recommended to make the bank deposit in cash. Reservations are guaranteed only when payment is verified with the bank. If the bank deposit was made by check, the reservation will be confirmed when the check is cleared with the bank. Until the check is cleared, the reservation or rate is not guaranteed and there is a risk of canceling the reservation without the responsibility of VIAJES ANITA . The data provided must be the same as those of your financial institution (ID, names and surnames, address and email, telephone numbers). On the purchase date, the current rates and taxes will be applied, rates applicable at that time. Tourist Packages, Cruises, Trains and Circuits for Europe, Asia, Oceania and Africa: All passengers, including 3rd, 4th and children, must pay the deposit that is established for each case at the time of booking. The deadline for the final payment may differ depending on the package purchased and the departure date. In the case of airline tickets, they must be paid in full at the time of booking. Otherwise, the quota and the price are not guaranteed. The administrative fee and the management fees charged on our website are not refundable in any case. In case of finding any inconsistency in the payments, your reservation may be canceled.

 

Cruise ships

The prices of the cruises are per person, minimum 2, traveling together and sharing the same internal / external double cabin with the cheapest price available at the time of publishing the packages or promotions. Cruises reserve the right to change, advance, postpone or cancel promotions, itineraries and ships or substitute any scheduled cruise without prior notice due to strikes, wars, occupations, riots, sales, charters, weather conditions, natural disasters, mechanical difficulties or any other inconvenience. Cruises will not be responsible for non-compliance with the published arrival and departure times for any of the published ports and thus generating losses in air connections. Cancellation Insurance offered by some cruise lines is optional and takes from 3 to 8 months the claims and reimbursements process, after presenting all the necessary evidence for it. The Cancellation Insurance must be paid in full from the moment the Cruise is booked. Restrictions apply for refunds. Consult. The refund will reach the passenger, discounting the cost of insurance and paperwork expenses. VIAJES ANITA is an intermediary between the Shipping Company and the Insurance they offer and the clients. It does not assume responsibility for problems or delays that are generated with the insurance company. Special conditions may apply for people over 65, consult. No refund will be made if the passenger does not show up for the cruise, likewise, no refund will be made if the passenger interrupts or cancels the cruise once it has started and if they show up at the port with an expired passport or without the required visas. All name substitutions and changes in the cruise departure date will be considered cancellations once the reservation has been confirmed and paid or paid. Depending on the cruise cancellation dates, the charges established by the shipping companies in addition to those of VIAJES ANITA will be applied . Reservations that have not been paid in full before the deadline for the final payment will be subject to cancellation . If the reservations that were not paid on the established dates are canceled, the same price is not guaranteed when reserving them and those reservations that were already in the penalty period do not have any refund for any reason. Tips on cruises are mandatory payment and can be prepaid at VIAJES ANITA . Reservations are recommended restaurants, shows and tours since comp l eta full payment for the cruise. These conditions are subject to change without prior notice. The general conditions, payment policies, changes and cancellations for individuals and groups can be found on the web pages of each shipping company and in their respective manuals.

Service Vouchers

Service vouchers are not valid if they present with erasures or amendments. The passenger must present the service vouchers to the contracted providers as proof of payment. VIAJES ANITA declines all responsibility if the contracted services are not provided because the passenger fails to deliver them in due time.

Travel assistance insurance

It is the responsibility of all passengers to travel with Travel Assistance Insurance for any eventuality that may occur during the trip. The insurance company is responsible for providing assistance abroad in case of lost luggage, illness, sudden death, legal assistance, trip interruption and more. VIAJES ANITA declines all responsibility for any problem that happens to passengers abroad for having declined to purchase travel insurance. Insurance Assistance to the traveler provide assistance to the sudden onset of an illness or injury that affects or prevents the normal continuation of the trip, to the holder of the voucher of care insurance; does not apply to pre-existing diseases; The same may require assistance by communicating with the telephone numbers indicated on the card informing the owner’s personal data. The Assistance Insurance Center will proceed to give the instructions, assistance and the corresponding authorizations if the case so requires. When due to duly justified emergency circumstances, the holder of the coverage is unable to call the Assistance Insurance and must resort to other doctors, the Assistance Insurance will reimburse the expenses incurred in these circumstances with the following conditions: to be entitled to this reimbursement, the holder must communicate to the Assistance Insurance, by himself or through a third party, within 24 hours of the event having occurred, the information on the emergency suffered, the assistance received and the expenses incurred so far. The reimbursement of these expenses must be previously authorized by the Medical Department of the Assistance Insurance, which will request all the relevant original documentation that proves the receipt and origin of the service and / or acquisition of the prescription drugs whose reimbursement is requested. In no case will assistance or reimbursements be made if all the above-mentioned requirements have not been met . The total amount of expenses and assistance will depend on the product purchased. Insurance Assistance to the traveler reserves to change the conditions of assistance policies and other general conditions without notice. Additional information available at the time of purchase.

Passports and Visas

It is the responsibility of each passenger to travel with a valid Passport and equipped with all the necessary visas and requirements. In case a visa is required, VIAJES ANITA will provide the advice of the case, being the exclusive autonomy of the consular authority, everything related to the procedure, the requested documents, the study, costs, duration of the procedure and the approval or rejection. In case of visa refusal, there will be no refund of the sums paid by the applicant. In any case, it will be the sole responsibility of the passenger, the processing and compliance with the informed requirements VIAJES ANITA must be informed by the clients of the nationality of the passengers by means of a copy of the passport, essential to make reservations. It is necessary that when requesting quotes or reservations and before paying, that passengers present their passports in VIAJES ANITA so that our staff can verify the expiration date and nationality. In this way it is verified whether passengers require a visa for the requested destination. If you do not show up with your passports, VIAJES ANITA declines all responsibility that passengers are rejected by any authority in a country, for lacking any of the requirements that are specified or a defect in the passport and any expense that may arise will be borne by the passenger. Passports must be valid for a minimum of 6 months before the trip in order to leave the country. This is an international measure and applies to any destination. Yellow Fever vaccine essential for some destinations and recommended measles vaccine for the United States.

 

Conditions for Group Reservations

To guarantee group reservations, an initial deposit per person is required, which will be established at the time of confirmations. This will be subtracted from the final payment. The deposit is non-refundable if the group does not travel and cancels the reservation . With the confirmations, the dates of installments and final payments will be established, which must be respected to the letter by the passengers. With the confirmations, the dates of delivery of names, changes of the same, the policy of changes and / or cancellations depending on the airline, hotel, cruises, tourist services and other contracted entities, in addition to the penalties that are generated by changes will be established . Special specifications for the group must be delivered at the time of the reservation request (meals, language of the guides, special visits, etc). Quotes are delivered with based on the initial amount of passengers; if the number of people in the group changes, it is necessary to quote again and the previous prices are not valid; It also applies to changes of dates. Refunds once paid for services are subject to the policy of each entity involved. In some cases there will be no refund for any reason. VIAJES ANITA reserves the right to cancel reservations that were not paid within the term established in the confirmation sheet or group contract.

SECTION 5. CANCELLATIONS AND CHANGES OF RESERVATION. 

Returns of all reservations and payments made with VIAJES ANITA , by any means , are subject to the following:

5.1 Reservations and payments:

A deposit of 20% of the total price will be required to confirm your reservation. The final balance must be received by VIAJES ANITA within 35 days prior to the date of arrival at the starting point of your trip. If the payment of the final balance is not received within the indicated period, VIAJES ANITA reserves the right to cancel the reservations. Reservations made less than 35 days before the arrival date at the starting point of your trip must be paid in full before the arrival date.

You can pay by credit card (Visa or MasterCard) or by bank transfer.

Credit card payments are subject to a 2.5% surcharge.

Payments made by bank transfer have no surcharge. VIAJES ANITA will take as payment for the contracted services, the amount effectively credited to your bank account free of the transfer costs charged by the issuing banks and correspondents. Any difference that may arise will be the responsibility of the client to settle it through the available means of payment.

5.2 Modifications of reservations:

In the event of a request to modify a confirmed reservation, VIAJES ANITA reserves the right to apply a minimum charge of $ 50 US dollars (fifty US dollars) for administrative expenses.

5.3 Cancellations:

In case you need to cancel a confirmed reservation more than 35 days before the arrival date, you will be entitled to a refund of the amount paid less the amount of 250 US dollars (two hundred and fifty dollars) for cancellation fees. If you have paid less than $ 250, there will be no right to refund.

In case you need to cancel a confirmed reservation between 34 and 21 days before the arrival date, the cancellation charge will be equivalent to 25% of the total price of the contracted services.

In case you need to cancel a confirmed reservation between 20 and 10 days before the arrival date, the cancellation charge will be equivalent to 50% of the total price of the contracted services.

In case you need to cancel a confirmed reservation between 9 days before the arrival date, the cancellation charge will be equivalent to 100% of the value of the contracted services.

5.4 Refunds:

Those activities and excursions reserved by VIAJES ANITA as part of the contracted services and that could not be carried out due to weather conditions will be fully reimbursed .

This refund does not refer to cancellations due to force majeure (war, terrorism, state of siege, natural or nuclear disasters, epidemics, quarantines, customs or medical regulations, fires, labor disputes or strikes, etc.).

In the case of contracting travel programs, there will be no right to reimbursement for services included and / or contracted but not used during the program by decision of the clients / passengers, such as accommodation expenses, car rental, excursions, etc.

SECTION 6. NOTIFICATIONS. 

Once the client has made his reservation, he will be notified to the email address indicated in the process, the confirmation of his reservation.
It is the responsibility d the customer not only provide a http://www.viajes-anita.com with the right information, but also to have the documentation required for the trip; visas, airport taxes, permission of minors and other information necessary to complete your trip.

In the same way, in the case of having booked an air ticket, it will also be the responsibility of the client to confirm it, back and forth.

6.1 Notification of price changes:

All prices are subject to change and variation. In the event of any fluctuation in prices, rates, taxes or any other element that affects part or all of the price of the contracted services, VIAJES ANITA undertakes to notify you of such variation or fluctuation as far in advance as possible.

Price changes and / or variations caused by the causes indicated in the previous paragraph must be paid by customers / passengers before the start of the contracted services.

6.2 Modifications and cancellations:

Because reservations are generally made well in advance, it may be necessary to make variations or modifications in the contracted services. In such case, you will be notified of such changes in price, route, itinerary, hotel, transportation, etc. If such variation or modification generates any inconvenience that makes it impossible to use the contract .

6.3 Notification of problems and inconveniences:

If any problem or inconvenience arises during your trip, it is very important that you inform us immediately so that we can assist you in its resolution and in order to minimize possible adverse effects. If for any reason you are unable to inform us of the problem, please notify us in writing within 30 days of your arrival in your country, providing all the information you consider pertinent. If possible, we will help you in whatever way we can to find a solution to the problem.

6.4 Notification of special needs:

VIAJES ANITA is committed to doing everything possible to meet any special requirements (for example, special diets, people with special needs, etc.) and to inform the providers of your request when you make your reservation. It is important that you inform us of these special requirements in detail and as far in advance as possible.

SECTION 7. WEBSITE :

The information contained on our website is basically informative and illustrative of the services we offer, and may eventually contain errors or involuntary omissions, arising during the loading of said information. VIAJES ANITA is not responsible for such errors, omissions or for the lack of updating of said information.

SECTION 8. INTELLECTUAL PROPERTY

All rights, titles and interests over VIAJES ANITA , including each and every one of the materials subject to copyright or any other content thereof that is or may be subject to intellectual property rights under any applicable law (including the art, graphics, images, photos, videos, website templates and widgets, literary works, source code and object code, computer code (including html), applications, audio, music , video and other media, designs, animations, interfaces, documentation, derivatives and versions thereof, the “look and feel” of the methods, products, algorithms, data, characteristics and interactive objects of VIAJES ANITA , tools and advertising and acquisition methods, inventions, trade secrets, logos, domains, custom URLs, trademarks, service marks, trade names, and other pro identifiers Mercy, whether or not they are registered or capable of registration (collectively, “Intellectual Property”), and any derivative thereof, are owned or authorized by VIAJES ANITA.

The VIAJES ANITA Conditions do not convey any right or interest over the intellectual property of VIAJES ANITA (or any part of it ). Nothing in the conditions of VIAJES ANITA constitutes an assignment or waiver of the Intellectual Property rights of VIAJES ANITA under any law.

SECTION 9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit certain specific submissions (for example, contest entries) or if, without our request, you submit creative ideas, suggestions, proposals, plans , tours, or other materials, either online, by email, by Post or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium the comments you submit to us. We are not and will not be obligated (1) to keep any comments secret; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or violates the intellectual property of either party or these Terms of Service.

You agree that your comments will not violate any third party rights, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. In addition, you agree that your comments will not contain defamatory or otherwise illegal, abusive or obscene material, nor will they contain any computer viruses or other malware that may in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties in any way as to the origin of comments. You are solely responsible for any comments you make and for their accuracy. We are not responsible or liable for comments posted by you or third parties.

SECTION 10. PERSONAL INFORMATION

Sending personal information through the website is governed by our Privacy Policy.

SECTION 11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site web containing errors typos, inaccuracies or omissions may relate to descriptions of tours , prices , promotions, offers , times of travel, schedules tours and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update or cancel the information, if any information on the Service or on any related website is inaccurate at any time without prior notice.

We do not undertake any obligation to update, modify or clarify information on the service or on any related website, including, but not limited to, information on prices, except where required by law. No specified update or update date applied to the service or to any related website should be taken as an indication that all information on the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to request others to perform or participate in any illegal act; (c) to violate any local, international, federal, provincial, or state regulation, rule, law or ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to send spam, phish, pharm, pretext, spiders, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13- DISCLAIMER OF WARRANTIES ; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that the use of our travel agency service will be uninterrupted , timely or error-free.

You agree that, from time to time, we may remove tours   or visits for indefinite periods of time or cancel it at any time, without prior notice.

You expressly agree that the use or inability to use the travel agency service is at your sole risk. The service that is provided (unless we specifically we indicate) is “as is” and “as available” for use and enjoyment , without any representation, warranty or condition of any kind, either express or implied, including all Implied warranties or conditions of merchantability , merchantability , and fitness.

In no case VIAJES ANITA our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensees will be responsible for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any other similar damage, whether based on contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the travel agency services or tours acquired through the service, or from any other claim related in any way to your use of the service, including, but not limited to limiting itself to any error or omission in any content, or any loss or damage of any kind that occurs as a result of the use of the service published, transmitted or otherwise made available through the service . Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

13.1 Responsibility and Scope:

This website is the property of VIAJES ANITA , which will do everything possible in its power to properly manage and organize reservations for programs, tours and other services offered on the site. The images displayed on the site are included for illustrative purposes only and may not, in all cases, coincide with the places included in the programs.

VIAJES ANITA is not responsible for the consequences of any improper or negligent act, omissions, or failure of one or more of the services managed by its suppliers, such as transportation, hotels, cruises, or any other activity and / or service that is not directly owned or controlled by VIAJES ANITA .

VIAJES ANITA will not be responsible in any way for any loss, injury, death or damage to people and / or property caused directly or indirectly by accidents related to meteorological causes, earthquakes, tsunamis, fires, breakdowns of machinery or equipment, acts of government or other authorities, declared wars or not, strikes, riots, robberies, epidemics, quarantines, medical or customs regulations, terrorist activities or any other action, omission or condition beyond our control. VIAJES ANITA nor its associates will be responsible for any additional expense or charge arising from the responsibility and / or negligence of the clients / passengers who contract the services offered, or as a result of the aforementioned causes.

VIAJES ANITA will not be responsible for any loss, injury, death or damage to people and / or property, nor for accidents that may occur when using any of the services offered by VIAJES ANITA and / or its suppliers.

13.2 Independent Contracts

Any contract or agreement that customers / passengers independently enter into is their sole responsibility and liability. VIAJES ANITA will not assume any responsibility or reimbursement with respect to these contracts.

 

 

SECTION 14 – INDEMNITY

You agree to indemnify, defend and hold VIAJES ANITA , our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, trainees and employees, from any claim or demand. , including reasonable attorneys’ fees, made by any third party due to or as a consequence of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be illegal, void, or unenforceable, such provision will nevertheless be applicable to the maximum extent permitted by applicable law, and the unenforceable part will be deemed separate from these Terms of Service. service, such determination will not affect the validity and applicability of the other provisions.

SECTION 16 – TERMINATION

The obligations and responsibilities of the parties contracted before the termination date will survive the termination of this agreement for all purposes.

These terms of service are effective unless and until terminated by either you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our travel agency services , or when you stop using our site.

If in our judgment, you do not comply, or we suspect that you have not complied, with any term or provision of these terms of service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due until the date of termination inclusive; and / or consequently may deny you access to our services (or any part of them).

SECTION 17 – ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these terms of service will not constitute a waiver of such right or provision.

These terms of service and any policies or operating rules that we post on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the travel agency service, in lieu of any agreement. , prior or contemporaneous communication and proposal, whether oral or written, between you and us (including, among other things, any prior version of the Terms of Service).

Any ambiguity in the interpretation of these terms of service shall not be construed against the party that drafted them.

 

SECTION 18 – APPLICABLE LAW

These Terms of Service and any separate agreement by which we provide you Services shall be governed by and construed in accordance with the laws of Panama.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Continued use or access to our website or the travel agency service by the user after the posting of any changes to these Terms of Service constitutes acceptance of such changes.

SECTION 20 – CONTACT INFORMATION

Questions about the terms of service should be sent to [email protected] or by calling + 507 223-9980 | +507 264-7646

REFUND POLICY

 

CANCELLATIONS AND BOOKING CHANGES. 

Returns of all reservations and payments made with VIAJES ANITA, by any means , are subject to the following:

RESERVATIONS AND PAYMENTS.

A deposit of 20% of the total price will be required to confirm your reservation. The final balance must be received by VIAJES ANITA within 35 days prior to the date of arrival at the starting point of your trip. If the payment of the final balance is not received within the indicated period, VIAJES ANITA reserves the right to cancel the reservations. Reservations made less than 35 days before the arrival date at the starting point of your trip must be paid in full before the arrival date.

You can pay by credit card (Visa or MasterCard) or by bank transfer.

Credit card payments are subject to a 2.5% surcharge.

Payments made by bank transfer have no surcharge. VIAJES ANITA will take as payment for the contracted services, the amount effectively credited to your bank account free of the transfer costs charged by the issuing banks and correspondents. Any difference that may arise will be the responsibility of the client to settle it through the available means of payment.

MODIFICATIONS OF THE RESERVATIONS.

In the event of a request to modify a confirmed reservation, VIAJES ANITA reserves the right to apply a minimum charge of $ 50 US dollars (fifty US dollars) for administrative expenses.

CANCELLATIONS.

In case you need to cancel a confirmed reservation more than 35 days before the arrival date, you will be entitled to a refund of the amount paid less the amount of 250 US dollars (two hundred and fifty dollars) for cancellation fees. If you have paid less than $ 250, there will be no right to refund.

In case you need to cancel a confirmed reservation between 34 and 21 days before the arrival date, the cancellation charge will be equivalent to 25% of the total price of the contracted services.

In case you need to cancel a confirmed reservation between 20 and 10 days before the arrival date, the cancellation charge will be equivalent to 50% of the total price of the contracted services.

In case you need to cancel a confirmed reservation between 9 days before the arrival date, the cancellation charge will be equivalent to 100% of the value of the contracted services.

REFUNDS.

Those activities and excursions reserved by VIAJES ANITA as part of the contracted services and that could not be carried out due to weather conditions will be fully reimbursed.

This refund does not refer to cancellations due to force majeure (war, terrorism, state of siege, natural or nuclear disasters, epidemics, quarantines, customs or medical regulations, fires, labor disputes or strikes, etc.).

In the case of contracting travel programs, there will be no right to reimbursement for services included and / or contracted but not used during the program by decision of the clients / passengers, such as accommodation expenses, car rental, excursions, etc.